Information about the T&Cs, cookies and data protection

Declaration regarding the information obligation
The protection of your personal data is of special concern to us. We thus process your data exclusively on basis of the legal requirements (GDPR, TKG (Telecommunications Act) 2003). In this data protection information we inform you of the most important aspects of data processing as part of using our website.

Narzissendorf Zloam BetriebsGmbH
Archkogl 188
8993 Grundlsee

Phone: +43 3622 20990

Online-Bookings/Inquiries over the Webpage

Online-Bookings/Inquiries over the Webpage
1. Description and scope of data processing
On our website you have the possibility to book and/or inquire rooms and offers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, email address, telephone number, address, number of guests, requests, date, time.
Online bookings via our website are completed using the online reservation system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All booking data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.

2. Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of an accommodation contract with the user.

3. Purpose of data processing
The processing of personal data from the input mask serves solely to process your booking request and to process payment transactions.

4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.

5. Means of objection and removal
The user has the option to object to the processing of their personal data at any time.
We would like to point out that in the case of objection, the booking cannot be completed or the communication cannot be continued.

Contact with us

Contact with us
When you contact us on the website using a form or by email, the data you provide will be stored with us for the purpose of processing the enquiry and for the event of any follow-up questions. We do not pass these data on to third parties without your consent.


Our website uses so-called cookies. These are small text files which are stored on your end device with the help of your browser. They do not cause any damage. We use cookies in order to make our website user-friendly. Some cookies will remain stored on your end device until you delete them. They allow us to recognise your browser on your next visit. If you do not want this, you can set your browser so that it informs you of the setting of cookies and lets you permit this only in individual cases.
When deactivating cookies, the functionality of our website may be limited.

Cookie Settings


Our website uses the features of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. In addition, cookies are used which allow us to analyse the use of the website by your users. The information generated through this will be transmitted to the provider's server and stored there. You can prevent this by setting your browser so that no cookies are stored.

IP Regionality

IP regionality
We have activated the IP anonymisation feature on this website. By doing this, Google will truncate your IP address within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the IP address be transmitted to a server of Google in the USA and truncated there. On behalf of the operator of this website, Google will use this information for evaluating your usage of the website, for compiling reports about the website activities and for providing further services in connection with website usage and Internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be combined with other data by Google.

Browser Plugin

Browser Plugin
You may refuse to store cookies by selecting the appropriate settings in your browser software; however, we would point out that, in this case, you may not be able to use all functions of this website to their full extent. In addition, you can prevent Google from collecting and processing data generated by the cookie about your usage of the website (incl. your IP address), using the following link and downloading the available browser plugin and installing it:

Demographic characteristics with Google Analytics

Demographic characteristics with Google Analytics
This website uses the feature "demographic characteristics by" Google Analytics. This allows reports to be compiled which contain statements on age, gender and interests of the page visitors. These data come from interest-based advertising by Google as well as from visitor data from third-party suppliers. These data cannot be associated with any specific person. You can turn off this feature at any time in the advertising settings in your Google account or generally prohibit the collection of your data by Google Analytics as set out in the section "Objection against data collection".


You have the option to subscribe to our newsletter through our website. For this we will need your email address, first name, surname and your declaration of consent for receiving the newsletter. In order to provide you with targeted information, we also collect and process information provided voluntarily with regard to fields of interests, address, date of birth and additional fields if applicable. As soon as you have completed subscription to the newsletter, we will send you a confirmation email with a link for confirming the subscription. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers. You can cancel the subscription to the newsletter at any time, please fill out the following form to this end: ***Unsubscribe to newsletter***
We will immediately delete your data related to the newsletter subscription.

Google Maps

Google Maps
We incorporate maps from the “Google Maps” service, provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Details processed include user IP addresses and location details, however these are not compiled without consent (generally as part of the settings in your mobile device). The data can be processed in the USA. Data protection statement:, Opt-Out:


Our website uses plug-ins for the Google-managed site, YouTube. The site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages which has a YouTube plug-in, a link is made with the YouTube server. The YouTube server discloses which of our pages you have visited. If you are logged in to your YouTube account, YouTube can attribute your surfing direct to your personal profile. You can prevent this happening by logging out of your YouTube account. Further information about the handling of user details can be found in the YouTube data protection statement at:

Facebook Plugins

Facebook plug-ins ("Like" button)
Our site has integrated plug-ins for the social network Facebook, service provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook plug-ins are recognisable on our site by the Facebook logo or the ‘Like’ button. An overview of Facebook plug-ins can be found here: When you visit our site, a plug-in creates a direct connection between your browser and the Facebook server. Facebook receives information that you have visited our site and information about your IP address. When you click on the Facebook "Like” button while logged in to your Facebook account, content of our site can be linked to your Facebook profile. In this way, Facebook is able to attribute a visit to our site to your user account. We would point out that the operator of the site receives no information about the content of the data transferred or its use by Facebook. More information can be found Facebook’s data protection statement at If you do not want Facebook to attribute your visit to our site with your Facebook user account, please log out of your Facebook user account beforehand.

Your rights

Your rights
You have the principal rights for disclosure, correction, deletion, restriction, data portability, withdrawal and objection. If you think that the processing of your data is in breach of the data protection law or that your data protection rights have otherwise been violated, you can file a complaint with the regulating authority. In Austria, this is the Data Protection Authority.

General terms and conditions (T&C) of the voucher shop/online shop

General terms and conditions (T&C) of the voucher shop/online shop
1. General
All services which are provided to the customer by the online shop under are solely provided based on the following general terms and conditions. Divergent regulations are only valid if they have been agreed in writing beforehand.

2. Applicable law
The law of the Federal Republic of Austria applies exclusively

3. Conclusion of contract
3.1. The services of the online shop on the internet are a no-obligation request for the customer to order our articles in the online shop.
3.2. An order of the desired articles on the internet entails a binding sales contract. The order confirmation is carried out by Narzissendorf Zloam and sent to you in writing by e-mail within 24 hours.

4. Price modalities
4.1. All prices are end prices which include the legal value added tax. The value added tax is not stated for value vouchers as there is no value added tax as these are services that are not taxable for value added tax purposes and for which the consideration has not yet been determined at the time of purchase. The prices in the online shop at the time of the order apply.

5. Payment
5.1. Vouchers and or articles can be paid for online with credit card. In the event that there is insufficient credit card coverage, the order is invalid from the start.

6. Special conditions for the use of Print@home vouchers
6.1. In the Print@home procedure the ordered vouchers are electronically sent to the customer. The vouchers can be printed right after the order process by the customer’s own printer.
6.2. Every voucher is marked with a bar code/QR code or a unique number which authorises for single or partial redemption. The uniquely usable code/voucher number on the Print@home voucher is electronically verified for validation and amount and then validated or partly validated accordingly.
6.3. The holder of the voucher is responsible that the voucher number is printed legibly and not damaged. Should the voucher number be illegible there is no obligation for redemption, also if the voucher is already saved in the system as validated or the online system is not accessible at the time of redemption.
6.4. The customer is entitled to create one printed copy of each ordered Print@home voucher for the purpose of the intended use. Reproductions and any other duplications for resale purposes or other misuse are forbidden.
6.5. It is forbidden to sell Print@home vouchers for commercial purposes.

7. Cancellation policy
7.1. Cancellation policy: You can revoke your contract declaration within 2 weeks without any reasons per e-mail to After expiry of the revocation period or after redemption of purchased vouchers, no further rescission is possible.
7.2. Consequences of withdrawal: In case of an effective revocation the purchased vouchers will be blocked. Credit card payments already made will be charged back minus a system fee of Euro 10.- incl. VAT.
7.3. Claims in connection with the purchase contract must be made within one month of the order.

8. Data protection
The data provided by you will solely be used for processing your order. All your data will be treated by us strictly confidential. We will only pass on your data to third parties (e.g. shipping services) if this is necessary for processing your order. We assume no liability for your order data or for data security during the transmission of this data via the Internet (e.g. due to technical errors of the provider) or for possible criminal access to files of our internet presence by third parties.

9. Copyright
All displayed logos, images and graphics shown are subject to the copyright of the corresponding licensors. All photos, logos, texts, reports, scripts and programming routines displayed on these pages, which are our own development or have been prepared from scratch, may not be copied or used in any other way without our consent. All rights reserved.

10. Other
10.1. The product range in our online shop is changed from time to time. We preserve the right to make price changes of single articles. A claim for damages due to articles that are no longer available cannot be asserted.
10.2. Differences are not refundable. A cash payment or offsetting of performance-related vouchers is not possible.
10.3. In case of loss or theft of vouchers, no compensation will be paid.

11. Validity of the T&C
By placing an order the general terms of the online shop are accepted. Should a provision of these General Terms and Conditions of Business be void, for whatever reason, the validity of the remaining provisions shall remain unaffected.

Verbal agreements require written confirmation by the seller.