Information about the T&Cs, cookies and data protection

Online-Bookings/Inquiries over the Webpage
1. Description and scope of data processing
On our website you have the possibility to book and/or inquire rooms and offers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, email address, telephone number, address, number of guests, requests, date, time.
Online bookings via our website are completed using the online reservation system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All booking data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.

2. Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of an accommodation contract with the user.

3. Purpose of data processing
The processing of personal data from the input mask serves solely to process your booking request and to process payment transactions.

4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.

5. Means of objection and removal
The user has the option to object to the processing of their personal data at any time.
We would like to point out that in the case of objection, the booking cannot be completed or the communication cannot be continued.

Contacting us
If you contact us via a contact form on this website, by e-mail or by telephone, we process the personal data that you voluntarily provide to us in the course of contacting us. This may include, in particular, your name, your e-mail address, your telephone number and the content of your enquiry.
This data is processed exclusively for the purpose of processing your request, answering queries and implementing pre-contractual measures or fulfilling an existing contractual relationship.

Purpose of processing:
Processing and responding to enquiries, communicating with interested parties and customers, implementing pre-contractual measures and maintaining business correspondence.
Legal basis:
Art. 6 para. 1 lit. b GDPR (contract or pre-contractual measures) and - if no contractual relationship exists - Art. 6 para. 1 lit. f GDPR (legitimate interest in efficient and comprehensible communication).
Storage period:
The data transmitted when contacting us will only be stored for as long as is necessary to process the enquiry. Any further storage will only take place if there are statutory retention obligations or if the data is required for the assertion, exercise or defence of legal claims.
Recipients:
Your data will only be passed on to those internal departments that are responsible for processing your enquiry. If external service providers (e.g. hosting or IT service providers) are involved, this is done exclusively within the framework of order processing in accordance with Art. 28 GDPR.

Cookies & similar technologies
Our website uses cookies and similar technologies (e.g. local storage). These are small files or information that can be stored or read on your end device in order to provide basic functions, save settings or enable reach measurement/marketing.

• Technically necessary cookies: necessary for the website to function technically (e.g. page navigation, security, consent storage).
• Optional cookies: Statistics/marketing/convenience functions (e.g. web analytics, embedded content).

Cookie consent:
Unless cookies are absolutely necessary, we only set them after you have given your consent via our consent banner. You can change or revoke your consent at any time with effect for the future.
Storage duration: depends on the respective cookie (session cookie until the browser is closed; persistent cookies until expiry or manual deletion).
You can also delete or block cookies via your browser settings. If you deactivate cookies, the functionality of the website may be limited.

Web analysis with Google Analytics 4 (GA4)
If you have expressly consented, we use the web analysis service Google Analytics 4 (GA4) on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics 4 uses cookies and similar technologies to collect and analyse information about the use of the website. These reports are also provided in Google Analytics 4 exclusively in aggregated form. In particular, the following data may be processed

• Pages accessed and interactions
• technical information about the end device (e.g. browser type, operating system)
• Approximate location information
• abbreviated IP address

The information collected is used to analyse user behaviour on the website, to compile reports on website activity and to continuously improve our online offering.

Purpose of the processing:
Reach measurement, analysis of user behaviour and optimisation of content, structure and performance of the website.
Legal basis:
Art. 6 para. 1 lit. a GDPR (consent). The processing takes place exclusively after your active consent via the consent management tool used.
Recipient / data processing:
Google processes the data on our behalf. The use of Google Analytics 4 may result in the transfer of data to third countries (in particular to the USA). You can find more information on this in the section "Data transfer to third countries".
Storage period:
The storage period of the data collected depends on the settings made in Google Analytics 4 and is limited to the maximum periods specified by Google. Event data is automatically deleted as soon as the specified retention period is reached.
Revocation of consent:
You can revoke your consent at any time with effect for the future via the cookie settings on this website.
Further information:
Details on data processing by Google can be found in Google's privacy policy.
Note: Details on data processing by Google can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de

IP anonymisation
We use Google Analytics with activated IP anonymisation. This means that your IP address is truncated before further processing so that it cannot be easily assigned to your person.
In exceptional cases, a full IP address may be transmitted to a Google server and truncated there. Google uses the processed information to analyse the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage.

Browser plugin
Irrespective of your consent via the consent banner, you can also prevent the collection and processing of your usage data by Google Analytics by installing the browser add-on provided by Google:
https://tools.google.com/dlpage/gaoptout?hl=en
Please note: If blockers/restrictions are activated, individual website functions may be restricted.

Demographic characteristics
If activated and if you have given your consent, Google Analytics can provide reports on demographic characteristics (e.g. age ranges, gender, interests). According to Google, this information comes from interest-based advertising and data from third-party providers, among other things, and is generally presented in aggregated form.

• Purpose: better understanding of target group interests, optimisation of content.
• Legal basis: Art. 6 para. 1 lit. a GDPR (consent).
• Deactivation: You can reduce or deactivate personalised advertising in your Google account or via Google's advertising settings. Click here to go to the Google SafetyCenter: https://safety.google/intl/de[_]ALL/settings/privacy-settings/

Newsletter
When you subscribe to our newsletter, we process the data you provide (typically your e-mail address and usually your first name and surname). We only process optional information (e.g. interests, contact and address data, etc.) if you provide this voluntarily.

Double opt-in:
We use a confirmation procedure for secure registration. After registering, you will receive an e-mail with a confirmation link. Only after confirmation will the newsletter dispatch be activated.

Tracking/success measurement (if used):
If technically provided for in the newsletter, openings and clicks can be statistically recorded using tracking pixels/tracking links in order to optimise content and dispatch.

• Purpose: Sending information, offer and company news; statistical optimisation if necessary.
• Legal basis: Art. 6 para. 1 lit. a GDPR (consent).
• Cancellation/revocation: You can unsubscribe from the newsletter at any time, e.g. via the unsubscribe link in the newsletter.
• Storage period: until cancellation; thereafter deletion or blocking, provided that there are no storage obligations or proof requirements (e.g. proof of consent) to the contrary.

Meta plugins (Facebook, Instagram, WhatsApp)
Functions/plugins of Meta social networks may be integrated on our website. The responsible provider in the EU is usually Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland. https://opencorporates.com/companies/ie/462932
When you access a page with an integrated Meta plugin, a direct connection can be established between your browser and the Meta servers. Data (e.g. IP address, device/browser information, page accessed) may be transmitted to Meta. If you are logged in to Facebook, Meta can assign the visit to your user account. If you do not wish this to happen, please log out before visiting our website.

• Purpose: Interaction and reach via social media functions.
• Legal basis: Art. 6 para. 1 lit. a GDPR (consent), if the plugin is only loaded after consent (recommended, e.g. 2-click solution/consent-controlled loading).
• Further information: Data protection information from Meta (Facebook): https://www.facebook.com/policy.php

Your rights
In accordance with the GDPR, you have the following rights in particular

• Information (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection to processing on the basis of legitimate interests (Art. 21 GDPR)
• Revocation of consent given with effect for the future (Art. 7 para. 3 GDPR)

If you believe that the processing of your personal data violates data protection law, you can lodge a complaint with a supervisory authority. In Austria, this is the data protection authority.

General terms and conditions (T&C) of the voucher shop/online shop
1. General
All services which are provided to the customer by the online shop under www.zloam.at are solely provided based on the following general terms and conditions. Divergent regulations are only valid if they have been agreed in writing beforehand.

2. Applicable law
The law of the Federal Republic of Austria applies exclusively

3. Conclusion of contract
3.1. The services of the online shop on the internet are a no-obligation request for the customer to order our articles in the online shop.
3.2. An order of the desired articles on the internet entails a binding sales contract. The order confirmation is carried out by Narzissendorf Zloam and sent to you in writing by e-mail within 24 hours.

4. Price modalities
4.1. All prices are end prices which include the legal value added tax. The value added tax is not stated for value vouchers as there is no value added tax as these are services that are not taxable for value added tax purposes and for which the consideration has not yet been determined at the time of purchase. The prices in the online shop at the time of the order apply.

5. Payment
5.1. Vouchers and or articles can be paid for online with credit card. In the event that there is insufficient credit card coverage, the order is invalid from the start.

6. Special conditions for the use of Print@home vouchers
6.1. In the Print@home procedure the ordered vouchers are electronically sent to the customer. The vouchers can be printed right after the order process by the customer’s own printer.
6.2. Every voucher is marked with a bar code/QR code or a unique number which authorises for single or partial redemption. The uniquely usable code/voucher number on the Print@home voucher is electronically verified for validation and amount and then validated or partly validated accordingly.
6.3. The holder of the voucher is responsible that the voucher number is printed legibly and not damaged. Should the voucher number be illegible there is no obligation for redemption, also if the voucher is already saved in the system as validated or the online system is not accessible at the time of redemption.
6.4. The customer is entitled to create one printed copy of each ordered Print@home voucher for the purpose of the intended use. Reproductions and any other duplications for resale purposes or other misuse are forbidden.
6.5. It is forbidden to sell Print@home vouchers for commercial purposes.

7. Cancellation policy
7.1. Cancellation policy: You can revoke your contract declaration within 2 weeks without any reasons per e-mail to rezeption@zloam.at. After expiry of the revocation period or after redemption of purchased vouchers, no further rescission is possible.
7.2. Consequences of withdrawal: In case of an effective revocation the purchased vouchers will be blocked. Credit card payments already made will be charged back minus a system fee of Euro 10.- incl. VAT.
7.3. Claims in connection with the purchase contract must be made within one month of the order.

8. Data protection
The data provided by you will solely be used for processing your order. All your data will be treated by us strictly confidential. We will only pass on your data to third parties (e.g. shipping services) if this is necessary for processing your order. We assume no liability for your order data or for data security during the transmission of this data via the Internet (e.g. due to technical errors of the provider) or for possible criminal access to files of our internet presence by third parties.

9. Copyright
All displayed logos, images and graphics shown are subject to the copyright of the corresponding licensors. All photos, logos, texts, reports, scripts and programming routines displayed on these pages, which are our own development or have been prepared from scratch, may not be copied or used in any other way without our consent. All rights reserved.

10. Other
10.1. The product range in our online shop is changed from time to time. We preserve the right to make price changes of single articles. A claim for damages due to articles that are no longer available cannot be asserted.
10.2. Differences are not refundable. A cash payment or offsetting of performance-related vouchers is not possible.
10.3. In case of loss or theft of vouchers, no compensation will be paid.

11. Validity of the T&C
By placing an order the general terms of the online shop are accepted. Should a provision of these General Terms and Conditions of Business be void, for whatever reason, the validity of the remaining provisions shall remain unaffected.

Verbal agreements require written confirmation by the seller.